Privacy Policy

The purpose of this Data Protection Directive (hereinafter referred to as the “Directive”) is to reiterate the privacy standards we observe in light of new legislation – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, more commonly known as GDPR, and related legal documents.

We want you to be sure that your information is safe with us and that you understand how we use it to provide you with a better user and shopping experience.

1. User registration

When you register, you share your email with the administrator as personal information, and you share the username and password you have chosen with the administrator. Your email is treated as your personal data only in our internal database for the purpose of managing your user account. This administration is also carried out by an external entity – the administrator of our website. The data is therefore transferred to this external entity. But you don’t have to worry about anything. We have ensured that this external entity complies with all legal standards regarding your personal data and cannot be misused.

If you register with our system only to use our services, we do not need your explicit consent to process your personal data. This processing of your e-mail is an essential part of the management of your profile. If you decide not to use our services in the future and delete the profile on our site, we are obliged to delete this information from all our databases.

2. Newsletter

If you subscribe to our newsletter, you share your email with us as personal information. Your e-mail is then treated as your personal data in order to send our commercial communications. These commercial communications will always be linked to the content of our online store These may include special offers from our marketing communications and Kanavape related products that we operate or other related marketing communications. Your email may be used to send us an offer from our marketing contest or a survey conducted by us. However, it will never be a communication that is not related to the content of our website.

We inform you that the administration of the newsletter is carried out via an external marketing application. This means that your email is forwarded to this external entity. But don’t worry about your personal information. As mentioned above, we have ensured that our contractual partner will comply with all legal standards when handling your email, so that it cannot be misused.

We process your email subject to your explicit consent to receive such communications. If you wish to revoke this consent in the future, any email containing such notice will include a link to revoke consent in its header. Consent can also be withdrawn at any time by sending an email to If you withdraw your consent, we will remove you from all our databases and stop sending you marketing communications. If you change your mind in the future, you can simply subscribe to our newsletter.

3. Marketing and Contests

From time to time, we organize marketing competitions for attractive prizes. If you choose to enter our competition, we need your first and last name (including any fictitious nicknames), your age to be able to verify that you are eligible to enter this competition and your email address to contact them for any winnings in the competition.

If you become a winner, we will continue to contact you with your contact details in order to send you the winnings. Of course, when you send your winnings, your personal information is transferred to the carrier. Also, in this case, we have ensured that the legal standards for the protection of your personal data are respected and are not misused.

When you complete the competition form, you always have the option of authorizing us to receive commercial messages, which are described in more detail in the previous section “Newsletter”. At this point, you can find out more about how your personal data will be processed.

4. Cookies and similar technology

When you browse our website, we use technology to make navigation as easy as possible for you. These are mainly cookies, and short text files that the server places on your computer when the website loads. Technically, it’s a series of codes that your browser collects and then sends your behaviour information back to our server. Cookies are not directly linked to your name or email address but often contain your login information.

We mainly use cookies on our site for the purpose of transmitting communications or, where applicable, providing services that you, as a user of our website or our online store customer, specifically request. In this case, the applicable legislation does not require your consent to the use of cookies.

We also collect cookies which are used to measure site statistics (via Google Analytics) and for identification within the Google Inc. advertising network and to retarget your ad (via Google Adwords). These two applications are operated by Google Inc., in accordance with the privacy policy.

Website traffic tracking cookies are processed based on our legitimate interest. Advertising targeting cookies are processed with your consent. The collection of information about your behaviour on the web is activated in your initiative, expressed as active by checking the “I accept” box, which follows the disclaimer at the bottom of the website, worded as follows: “Website operator, as an administrator of the data processing on this website, cookies, sweat simultaneously have effects on the operation of the website and for analysis purposes and in case of your consent and for retargeting. “. Consent to the collection of cookies for marketing purposes can be withdrawn at any time by changing the settings of the respective Internet browser. Of course,


5. Order in the online store

When you buy from our Kanavape online store, we process the following information that you enter: name, surname, e-mail, telephone, billing information (including your identification number and VAT number, if you have one) and your correspondence information if it is not identical to the billing information. We further process your personal data in our internal database in order to fulfil our contractual obligations – in particular the dispatch of the goods you have ordered.

In the context of your purchase in our online store, there are several cases of transfer of your personal data to another subject:

Our website is managed by an external company. He has access to this content as part of the administration of our website.
Your personal information is passed on to an external accountant to fulfil our legal obligations.
Delivery of your personal data to the carrier (you can also collect your order at your doorstep from our delivery service carrier company).
Delivery of your personal information to your selected payment service provider.
But you don’t have to worry about anything. We have ensured that all these external entities will comply with all legal standards with regard to your personal data and that your personal data cannot be misused.

If you have placed an order on our online store, we may send you another offer of our products or services without your explicit consent. If you are not interested in this offer, each email containing such a notice will include a link to unsubscribe from our offer in its header.

6. How we protect personal information

We apply physical, electronic and process security when collecting and storing your personal information. To protect your personal information:

We use computer security such as file passwords and firewalls.

We enforce physical access controls to our buildings and files.

We only grant access to your personal information to those employees who need it to perform their job duties.
When transferring your data when purchasing from our Kanavape online store, we protect the security of your information by encrypting it with a Secure Sockets Layer (SSL).

In cases where your personal information is transferred to another processor (such as the administrator of our website), we have ensured that each other processor complies with all legal standards in relation to your personal data and that your personal data cannot be misused.

7. How long have we been using personal information

We keep your personal information only as long as necessary. The purpose for which this data was collected must always be taken into account. If the legal reason for their retention has already passed, we are obliged to delete your personal data from all our databases. This will include the withdrawal of your consent to the processing of your personal data.

Please note that deleting your personal information from one of our databases can sometimes prevent the performance of legal obligations – for example, the recording of online store customers’ billing information.

8. Other personal data protection law

If you would like to know more about your privacy rights, we recommend that you visit the website at or contact the Office for Personal Data Protection directly.

9. How to contact us

You have the right to consult your personal data in accordance with the applicable legislation. If you would like to access your personal information or have other questions or comments about how we collect, store and use your personal information, please contact us at: or write to us at the address of our registered company.